Dispatcher

Colorado Custom Elevator & Lift Inc. has an open position for Dispatcher and is looking to hire the right candidate to become a part of our rapidly growing company. We are a local, family owned and operated, full service Elevator Company specializing in installations, both commercial and residential, maintenance and service on existing equipment, as well as modernization and repairs. We pride ourselves on being a quality run business that truly exemplifies professionalism, craftsmanship, customer service and satisfaction. We are looking for someone who holds true to these qualities. This opportunity, working as a part of the service department for a small business, will provide many elements for the right individual to utilize their strengths and experience.

Dispatcher Key Responsibilities:

  • Create and maintain service technicians’ daily schedules including but not limited to maintenance, repairs, and follow-ups.
  • Schedule and coordinate all service calls as they are received.
  • Scheduling surveys, repairs, maintenance and deliveries with customers.
  • Log all notes and times for each technician’s stops including but not limited to
    • Maintenance
    • Service Calls
    • Follow-ups
    • Repairs
    • Complete or create Follow up tickets in the software program
  • Run monthly maintenance tickets and compare to services rendered spreadsheet.
  • Enter and resolve repair job tickets.
  • Print follow up tickets and distribute to Sales Department to produce proposals to complete necessary work.
  • Maintain dispatch board and purge tickets as necessary.
  • Receive overnight messages and either handle or direct to appropriate department.
  • Manage services rendered on a daily basis and ensure completion of all Maintenances
  • Receiving and processing of service tickets submitted by technicians
  • Accurately maintain all employees’ time sheets.
  • Maintain monthly on-call list, notify all parties of any adjustments or changes.
  • Maintain equipment shut down lists and all status report spreadsheets.
  • Follow up with customers regarding work to be done by owner.
  • Maintain technician’s routes and adjust for new technicians and units.
  • Collect and maintain technical information on each device in Company’s software program
  • Running reports and analyzing service call history for Service Managers, Field Supervisors and Sales Department.
  • Work closely with Department Heads, Supervisors and other staff regarding scheduling, quality and customer service. Communicate to appropriate parties any problem areas and work to find immediate resolution.
  • Address customer inquiries, resolve issues and obtain customer feedback and report to Management and Supervisors.
  • Perform all duties within a timely manner as required
  • Other related tasks as the company deems necessary and/or assigns

Qualifications / Required Skills

  • Previous employment in the service industry is a must.
  • Preferably three – five years’ experience in a related field working for a company who provides full service. You must be familiar with a similar or comparable environment.
  • Need to be an excellent communicator with the ability to problem solve, execute quickly, follow up and prioritize.
  • Must have the ability to translate the needs of the customer to the technician and vice versa.
  • Looking for someone intuitive and a quick learner, displays confidence and a positive attitude, and is courteous towards others.
  • Must have a thorough understanding of the significance of customer service and satisfaction.
  • Candidate must be organized, detail oriented, and the ability to multitask.
  • Proficient in Microsoft Office applications.
  • Ability to work independently through self-motivation, as well as being a collaborative team player.
  • Able to work and communicate efficiently with all levels of colleagues, clients and other external contacts.
  • Must be well spoken and exemplify exceptional writing and proofreading skills.
  • Highly skilled in providing information regarding products and services of our company.
  • Proven ability to determine answers and solutions quickly.
  • History of listening and accurately responding to customers’ needs and concerns, with a strong follow up ability.